Clearing your cache and cookies can be an essential step to resolve Signup and login issues and ensure optimal performance when accessing the Knooz Exchange platform. This guide provides step-by-step instructions on how to clear the cache and cookies on the most popular web browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.
Google Chrome
1. Open Chrome: Launch Google Chrome on your computer.
2. Access Settings: Click on the three vertical dots in the top-right corner of the browser window to open the menu. Select "Settings" from the dropdown.
3. Navigate to Privacy and Security: Scroll down to the "Privacy and Security" section. Alternatively, type chrome://settings/privacy into the address bar and press Enter.
4. Clear Browsing Data: Click on "Clear browsing data."
5. Select Data to Clear: A new window will pop up. Ensure the "Cookies and other site data" and "Cached images and files" options are checked. You can also choose the time range from the dropdown menu at the top (e.g., "Last hour," "Last 24 hours," "All time").
6. Clear Data: Click on the "Clear data" button to remove the selected data.
Mozilla Firefox
1. Open Firefox: Launch Mozilla Firefox on your computer.
2. Access Options: Click on the three horizontal lines in the top-right corner of the browser window to open the menu. Select "Options" (or "Preferences" on macOS).
3. Navigate to Privacy & Security: Select "Privacy & Security" from the left-hand menu.
4. Clear Data: Scroll down to the "Cookies and Site Data" section and click on the "Clear Data…" button.
5. Select Data to Clear: Ensure both "Cookies and Site Data" and "Cached Web Content" options are checked.
6. Clear Data: Click on the "Clear" button to remove the selected data.
Microsoft Edge
1. Open Edge: Launch Microsoft Edge on your computer.
2. Access Settings: Click on the three horizontal dots in the top-right corner of the browser window to open the menu. Select "Settings" from the dropdown.
3. Navigate to Privacy, Search, and Services: Click on "Privacy, search, and Services" from the left-hand menu.
4. Clear Browsing Data: Under the "Clear browsing data" section, click on "Choose what to clear."
5. Select Data to Clear: Ensure the "Cookies and other site data" and "Cached images and files" options are checked. You can also choose the time range from the dropdown menu at the top.
6. Clear Data: Click on the "Clear now" button to remove the selected data.
Safari (macOS)
1. Open Safari: Launch Safari on your Mac.
2. Access Preferences: Click on "Safari" in the top menu bar and select "Preferences."
3. Navigate to Privacy: Go to the "Privacy" tab.
4. Manage Website Data: Click on the "Manage Website Data…" button.
5. Remove Data: In the window that appears, you can select specific sites and click "Remove" or click "Remove All" to clear all data.
6. Confirm: Confirm your choice by clicking "Remove Now."
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