Account Activation Email Not Received

If you are experiencing issues with receiving your account activation email for Knooz Exchange, we understand your frustration and are here to help. Follow the troubleshooting steps below to resolve this matter promptly.

Step 1: Check Your Spam Folder

Automated emails can sometimes be directed to your spam folder by your email client. Please navigate to your spam or junk folder and search for an email with the subject "Registration Confirmation." If you find it there, mark it as "Not Spam" to ensure future emails from us are delivered to your inbox.

Step 2: Request a Resend

If the email is not in your spam folder, try resending the activation email. Click on the "Email didn't arrive?" button available on the sign-up page to request a new activation email. This should trigger another email to be sent to your registered email address.

Step 3: Verify Your Email Address

Ensure that the email address you used during the account setup process is accurate. You can verify this by attempting to create a new account with the same email address.

• If the system indicates that an account with this email already exists, your email address is correct.
• If not, it suggests that the email address may have been entered incorrectly. In this case, please update your email address and try again.

Step 4: Contact Knooz Support

If the above steps do not resolve the issue, please reach out to our Knooz Support team. Our dedicated support professionals are available to provide personalized assistance and guide you through the resolution process.

You can contact our support team here 

Rest assured, we are committed to ensuring a seamless experience for all our users, and we are fully invested in resolving this matter for you.