If your account has been locked for security reasons, or if your account is banned, please contact our customer service team for assistance.
Multiple Failed Login Attempts
If you fail to log in 5 times, your account will be locked for 5 minutes for security reasons. During this time, you will see the message: "Your account is locked due to multiple failed login attempts." You can try logging in again after 5 minutes. If you have forgotten your password, click here to learn how to reset it.
Account Banned
If your account has been banned, you will see the message: "Your account is banned." This typically means that a violation has been detected and action has been taken by the compliance team.
Contact Customer Service
If you believe your account has been locked or banned by mistake, please do not hesitate to contact our customer service team. They will be happy to help you resolve any issues and restore access to your account.
We are committed to ensuring the security of your account and appreciate your understanding and cooperation. If you have any further questions or need assistance, please reach out to our customer support team.
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